Privacy policy

PRIVACY POLICY HEMELSE-GEUREN.NL



About our privacy policy


heavenly-geuren.nl cares a lot about your privacy. We therefore only process data that we need for
(improving) our services and we handle the information we have about you and your use of
our services have collected. We never make your data available for commercial purposes
third parties.
This privacy policy applies to the use of the website and the services provided by it
heavenly-scents.nl. The effective date for the validity of these terms and conditions is 15/02/2021, with the publication
of a new version the validity of all previous versions expires. This privacy policy describes which data
about you are collected by us, what this data is used for and with whom and under what
conditions this data may possibly be shared with third parties. We also explain to you how
we store your data and how we protect your data against misuse and what rights you have with
regarding the personal data you provide to us.
If you have any questions about our privacy policy, please contact our privacy contact, you
find the contact details at the end of our privacy policy.
About the data processing
Below you can read how we process your data, where we store it (or have it stored), which
security techniques we use and for whom the data is transparent.
Online Store Software


Shopify



Our webshop is developed with software from shopify. Personal data that you provide on behalf of our
services available to us are shared with this party. shopify has access to your
data to provide us with (technical) support, they will never use your data for anyone else
goal. shopify is obliged, based on the agreement we have concluded with them, to
take security measures. These security measures consist of the application of SSL encryption and
a strong password policy. shopify uses cookies to collect technical information with
regarding your use of the software, no personal data is collected and/or stored.
shopify reserves the right to share collected data within its own group in order to
further improve services.





E-MAIL AND MAILING LISTS
MAILCHIMP


We send our email newsletters with MailChimp. MailChimp will never own your name and email address
use for purposes. At the bottom of every email sent automatically via our website you will see the
unsubscribe link. You will then no longer receive our newsletter. Your personal data will be processed by MailChimp
stored securely. MailChimp uses cookies and other internet technologies that provide insight
whether emails are opened and read. MailChimp reserves the right to process your data
use it to further improve the service and to share information with third parties in this context
parts.

 

PAYMENT PROCESSORS

MOLLIE
We use the platform of to handle (part of) the payments in our webshop
Mollie. Mollie processes your name, address and residence details and your payment details such as your bank account or
credit card number. Mollie has taken appropriate technical and organizational measures to protect your
protect personal data. Mollie reserves the right to use your data to
to further improve services and to share (anonymised) data with third parties in this context.
All the above-mentioned safeguards with regard to the protection of your personal data are also
applies to the parts of Mollie's services for which they engage third parties. Mollie saves your
data for no longer than is permitted by law.



KLARNA
We use the platform of to handle (part of) the payments in our webshop
Klarna. Klarna processes your name, address and residence details and your payment details such as your bank account or
credit card number. Klarna has taken appropriate technical and organizational measures to protect your
protect personal data. Klarna reserves the right to use your data to
to further improve services and to share (anonymised) data with third parties in this context.
Klarna shares personal data and . in case of a request for a deferred payment (credit facility)
information regarding your financial position with credit rating agencies. All mentioned above
safeguards regarding the protection of your personal data also apply to the
parts of Klarna's services for which they engage third parties. Klarna does not store your data
longer than permitted by law.



REVIEWS
WEB SHOPPING MARK


We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur then
you are required to provide a name and email address. WebwinkelKeur shares this information with us, so that we
link the review to your order. WebwinkelKeur also publishes your name on its own website.
In some cases, WebwinkelKeur may contact you to explain your review. In
in the event that we invite you to leave a review, we will share your name and email address with
WebshopKeur. They only use this information for the purpose of inviting you to leave a review.
WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data
to protect. WebwinkelKeur reserves the right, for the purpose of delivering the
to engage the services of third parties, we have given permission to WebwinkelKeur for this. All
The above-mentioned safeguards with regard to the protection of your personal data also apply
applies to the parts of the service for which WebwinkelKeur engages third parties.





SHIPPING AND LOGISTICS


POSTNL
When you place an order with us, it is our job to have your package delivered to you. We use
the services of PostNL for carrying out the deliveries. It is therefore necessary that we have your name,
share address and residence details with PostNL. PostNL only uses this information for the purpose of
execution of the agreement. In the event that PostNL engages subcontractors, PostNL will provide your data
also available to these parties.





DHL
When you place an order with us, it is our job to have your package delivered to you. We use
the services of DHL for carrying out the deliveries. It is therefore necessary that we provide your name, address,
and share residence details with DHL. DHL only uses this data for the purpose of carrying out the
agreement. In the event that DHL engages subcontractors, DHL will also make your data available to these parties
order.

 

PURPOSE OF THE DATA PROCESSING


GENERAL PURPOSE OF THE PROCESSING


We only use your data for the purpose of our services. That is, the purpose of the
processing is always directly related to the order you provide. We do not use your data for
(targeted) marketing. If you share information with us and we use this information to - other than on your
request - to contact you at a later time, we ask your explicit permission to do so. Your
data is not shared with third parties, other than for accounting and other administrative purposes
obligations. These third parties are all held to secrecy on the basis of the agreement
between them and us or an oath or legal obligation.


AUTOMATICALLY COLLECTED DATA

Data collected automatically by our website is processed for the purpose of our
further improve services. This information (for example your IP address, web browser and
operating system) are not personal data.

COOPERATION WITH TAX AND CRIMINAL INVESTIGATION
In some cases, heavenly-geuren.nl can be held to:
sharing your information in connection with government tax or criminal investigations. In a
In such a case, we are forced to share your data, but we will act within the limits of the law
offers us resistance.


RETENTION TERMS

We keep your data as long as you are a client of ours. This means that we keep your customer profile until you
indicates that you no longer wish to use our services. If you indicate this to us, we will
also be interpreted as a request for forgetting. Pursuant to applicable administrative obligations, we must:
invoices with your (personal) data, so we will keep this data for as long as the applicable
retention period. However, employees no longer have access to your client profile and documents that
we have produced in response to your order.


YOUR RIGHTS
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with
relating to the personal data processed by or on behalf of us. We explain below which
rights these are and how you can invoke these rights. In principle, we send to prevent misuse
copies and copies of your data only to your e-mail address already known to us. In case you have the
If you wish to receive data at another e-mail address or, for example, by post, we will ask you to
legitimize. We keep records of completed requests, in case of a request for forgetting
we administer anonymized data. You will receive all copies and copies of data in the
machine-readable data format that we use within our systems. You have the right at any time to
to file a complaint with the Dutch Data Protection Authority if you suspect that we have stored your personal data in a
wrong way.


INSPECTION RIGHTS

You always have the right to process the data that we process or have that relate to your person or
can be traced back to that. You can make a request to that effect to our contact person for
privacy matters. You will then receive a response to your request within 30 days. If your request is granted
we will send you a copy of all data with an overview of the processors at the e-mail address known to us
who have this data in their possession, stating the category under which we have this data
stored.

 

RIGHT OF RECTIFICATION

You always have the right to process the data that we process or have that relate to your person or
can be traced back to that. You can make a request to that effect to our contact person
for privacy matters. You will then receive a response to your request within 30 days. If your request is granted
we will send you a confirmation that the data has been adjusted to the e-mail address known to us.


RIGHT TO RESTRICTION OF PROCESSING

You always have the right to process the data that we process or have processed that relate to your person or for that purpose
traceable, to be limited. You can make a request to that effect to our contact person for
privacy matters. You will then receive a response to your request within 30 days. If your request is granted
we will send you a confirmation to the e-mail address known to us that the data until you lift the restriction is not
be processed longer.


RIGHT TO TRANSFER

You always have the right to process the data that we process or have that relate to your person or
traceable to this, to be carried out by another party. You can make a request to that effect to
our contact person for privacy matters. You will then receive a response to your request within 30 days. If your
request is granted, we will send you copies or copies of all data to the e-mail address known to us
about you that we have processed or processed on our behalf by other processors or third parties. To all
In such a case, it is likely that we will no longer be able to continue the service, because the safe
linking of data files can then no longer be guaranteed.



RIGHT OF OBJECTION AND OTHER RIGHTS

In such cases, you have the right to object to the processing of your personal data
by or on behalf of heavenly-geuren.nl. If you object, we will immediately stop the data processing
suspend pending the handling of your objection. If your objection is well-founded, we will provide copies and/or
make copies of data that we process or have processed available to you and then the processing is permanent
to strike. You also have the right not to participate in automated individual decision-making or profiling
be subjected. We do not process your data in such a way that this right applies. Are you
believe that this is the case, please contact our contact person for privacy matters.


COOKIES
GOOGLE ANALYTICS

Cookies are placed via our website from the American company Google, as part of the “Analytics” service.
We use this service to keep track of and to get reports on how visitors use the website.
This processor may be required by applicable laws and regulations to provide access to this
data. We have not allowed Google to use the obtained analytics information for other Google
services.


Third Party Cookies


In the event that third party software solutions use cookies, this is stated in this
privacy declaration.


Privacy Policy Changes


We reserve the right to change our privacy policy at any time. However, on this page you will always find the most
recent version. If the new privacy policy has consequences for the way in which we already collected data
relating to you, we will notify you by e-mail.





Contact details
heavenly-scents.nl
Pastor Verbeekstraat 9

6137vp Sittard Netherlands

Email: info@ Hemelse-geuren.nl

whatsapp: click here
Contact person for privacy matters
Alice Cappaic